Help Center

Why do I see an example on an empty page?

New accounts see a faded, labelled example on Cards, Inbox and Statistics until the page has real data. Nothing in it is real.

When your account is new, some pages have nothing to show yet. To help you picture them, Zapped shows a faded example on Cards, Inbox and a card's Statistics.

Use this guide when

You see people, cards or numbers on an empty page that you do not recognise, or you want to know how to make the example go away.

Steps

  1. Look for the Example label above the preview and on each row, tile and chart. The note under the heading says "Nothing here is real."
  2. To replace the example on Cards, choose Create card and make your first card.
  3. To replace the example on Inbox, add a lead form to one of your cards. Your first lead replaces the example.
  4. To replace the example on a card's Statistics, share the card. Choose Share your card on the page, or Open the editor on a draft you still need to publish. The example goes once any of your cards has been opened by a visitor.

You do not need to delete the example. It is only a picture of what the page will look like, and it never adds anything to your account.

Is any of it real?

No. The people, email addresses, card names and numbers are made up and are the same for every new account. Nothing is saved to your account, and nothing is counted in your Inbox or your statistics.

When does it go away?

As soon as the page has your own data. Once a page has had your data, the example does not come back, even if you later delete everything on it.

  • Cards: Creating a card replaces the example.
  • Inbox: Your first lead replaces the example.
  • Statistics: The first visit to any of your cards replaces the example.

If you are part of a team

You see the same example, with a note that it shows how the page will look once cards are added to the workspace, or once the card gets its first views. The workspace owner, or a member with permission, can add the first card or lead form.

Good ways to use this

  • Treat the example as a preview of the layout, not as a sample of your results.
  • Create your first card first. Inbox and Statistics fill in once the card is shared and people use it.
  • When you tell support about a name or number you do not recognise on an empty page, say which page it was on.

Common questions

Why does my colleague not see an example?

Examples only appear on accounts created after the feature was released, on pages that never had data, and while there is no setup order open. A small share of new accounts sees the usual empty page instead, so we can learn whether the examples help.

Does the example print or save to PDF?

No. When you print a page or save it as a PDF, the example is left out and only the label, the note and the button remain.

Did the example change my plan or my numbers?

No. The example is built into the app and never writes to your account, so it has no effect on your plan, your allowances or your reports.

Why do I still see a normal empty page on an older account?

Accounts that already had data on a page, or that were created before examples were released, keep the usual empty page.

If something looks wrong

  • If the example stays after you created your first card, refresh the page. The example goes once the page has data on it.
  • If Statistics still shows the example after you shared your card, no outside visit has been recorded yet. Your own views while you are signed in do not count, so open the public link in a private window or send it to someone.
  • If you see a lead or number you do not recognise and there is no Example label, contact support with the page name and a screenshot.

Was this guide helpful?

Still have questions? Contact support and we'll help you out.