Renewal reminders and expiring card emails

When Zapped emails you about a yearly renewal or a card that is about to expire.

We email you before a yearly plan renews and when your card is close to its expiry date, so a charge never surprises you.

Use this guide when

You received one of these emails, or want to know what to expect.

Steps

Read the email. A renewal email names the plan, the date and the amount. An expiry email names the last four digits of the card and its date.
To change or cancel a yearly plan, open the Plan page before the renewal date.
To update a card, choose Update my payment card or open Manage payment method.

You do not need to do anything to keep your plan on renewal.

Yearly plans only. The email is titled Your plan renews on a date and ends with Review my plan.

About a month before expiry, for plans that are active or in a trial, we email Your Zapped payment card expires on a date.

No. Only yearly plans get a renewal reminder.

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