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Follow your setup order, send your details and review your proof

Where to find a setup order, how the details form works, how to review a proof, ask for changes and download your files.

After you buy a setup, your order page shows where it stands, what we need from you and what comes next. This guide walks from the first form to the final files.

Use this guide when

You bought a setup and want to send your details, check progress, review a proof or ask for changes.

Before you start

  • Only the account owner sees Setup orders, in the Personal workspace. An order appears once it is paid.
  • Have your logo, brand colors and contact details ready. For a team setup, have your team list too.

Steps

  1. Open Settings, then Plan and billing, then Setup orders. Each order shows the package, the order number that starts with ZO, and how many of the five steps are done.
  2. Choose Send your details and fill in the form one step at a time. Each step saves as you go, and Finish later emails you a link to come back.
  3. On the last step, fix anything marked Missing with Add it, then choose Submit my details. The status becomes Details received, not started yet.
  4. Wait for the email that starts with We started building. It gives the date your first draft is due.
  5. When your proof is ready we email you and add a bell notice. Open Your proof, check names, spelling and phone numbers, then choose Approve and prepare my files or Send my changes.
  6. When the order is delivered, open Your files and choose Download everything (zip).
Setup orders page with chips for 1 in progress and 1 delivered, a Team Launch order at 2 of 5 steps and a delivered Email Signature order.
  1. How many orders are in progress or delivered.
  2. Open an order to see proofs, files and messages.
  3. A finished order shows Delivered.
Setup orders lists every setup you bought, with the steps done on each one.
Team Launch order timeline with Paid and Your details done, We build as the current step, then Your proof and Delivered still to come.
The timeline on each order shows what is done, what we are doing now and what comes next.

You can edit your details until we start building. Choose Edit my details, change what you need, and choose Send updated details. We keep working from the version you last sent until then.

What each status means

The stepper reads Paid, Your details, We build, Your proof and Delivered, with a Now marker on the current step.

  • Waiting for your details: The form has not been sent. If we need more later, the button changes to See what we asked.
  • Details received, not started yet: We have your details and they are still editable. There is no due date yet.
  • In progress: We are building, or making the changes you asked for.
  • Proof ready for you: A proof is waiting. Our clock stops while you review.
  • Approved, preparing your files: We prepare your final files, usually within 2 business days of your approval.
  • Delivered: Your files are ready to download. Cancelled and Refunded orders show as closed.

The setup form

A team setup walks through Your brand, Your people, How your cards look and Your cards, then Review and submit. A Solo or Email Signature setup walks through About you, Your brand, How your card looks and Your card and signature, then review. Required answers carry a Required pill.

Paste your website and we use it for your logo, colors and details. Logos take PNG, JPG, WEBP or SVG. Photos and files can be up to 10 MB each.

For a team, add people in the form, paste a list or upload a file, and use Download the team list template for the columns. A file can have up to 1000 rows. Tick Skip what we do not have yet to let us use placeholders.

Review a proof and ask for changes

The proof page shows Your proof, vN with the date we sent it and a pill such as Round 1 of 2 included. To approve, tick I checked the names, spelling and phone numbers and choose Approve and prepare my files.

To ask for changes, tick what needs fixing, such as Spelling, Phone number, Photo, Colors, Layout or Something else, describe the change in Your changes and choose Send my changes. Put every change in one request, because each request uses a round.

Two rounds of changes are included in every setup. If you use both, send your request anyway and we confirm with you before we start. Changes you send before the first draft are free. After it, they use a round. Nothing is approved until you approve it, and we send reminders if a proof waits.

Messages and small fixes

Use Message to the Zapped team on the order page to write to us. You can attach PNG, JPG, WebP or PDF files up to 25 MB each. Our replies arrive by email, as a bell notice and on the page, with a New updates badge on Overview.

On Team Launch and Business Launch, the message thread stays open for 30 days of small fixes after delivery. After that, contact us any time.

Your team invitations

On a team setup, the review step lists the people who will get a card in Invite your team. We send the invitations when your cards are ready, so everyone lands on a finished card. They join as editors with access to their own card.

How long your answers stay

The files and answers you sent us are deleted 90 days after your order is delivered or closed, and the page shows the date. The files we made for you stay as long as you have your Zapped account.

On Overview

A new buyer sees a full setup page on Overview with the next step. An account whose card already has 20 or more views and taps keeps its normal numbers and sees a small strip with View order or the next action.

Good ways to use this

  • Send your details soon after you pay. We usually start within one business day once the order is ready to build. A setup added during a trial switch to yearly waits for the first yearly payment.
  • Check the proof on your phone and read every name and number aloud before you approve.
  • Put all changes in one request so a round does the whole job.

Common questions

Can I change my answers after I submit?

Yes, until we start building. After that, send anything else as a message.

Can I get a refund?

Yes, while the setup refund window is open. Choose Ask for a refund on the order page.

What if I do not answer a proof?

Nothing is approved until you approve it. We send reminders and may check in.

Can my team see the order?

No. Setup orders are owner only.

If something looks wrong

  • If Setup orders is missing, switch to your Personal workspace. Orders appear only after they are paid.
  • If you cannot find the form email, check spam or open the order page and choose Send your details.
  • If you paid for a setup that does not show, use the link in your confirmation email or contact us from the Help widget.

Keep going

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