Who can see payment records?
Payment records are owner-level account information and are not shared through normal team workspace access.
Help Center
Access Account payments
Open Payments to review account payment history and billing records.
Payments contains billing records associated with the account owner.
Find a specific billing record
- Open Payments.
- Use the available date, processor, status, type, frequency, or order filters to narrow the history when the account has many records.
- Open the matching record and use the receipt, invoice, or export action when it is available for that payment and plan.
- Keep the record date, account email, and provider reference handy if you need support to review an unexpected charge or missing receipt.
Good ways to use this
- Use Payments for historical records and Plan for current subscription details.
- Download or save receipts according to your finance workflow.
- Keep billing screenshots free of sensitive payment information before sharing them with support.
Common questions
What if a receipt is missing?
Check the selected account and payment date first, then contact support with the relevant account email and approximate billing date.
If something looks wrong
- If the Payments page is empty, confirm you are signed in to the account that owns the subscription.
- If a payment looks incorrect, collect the payment date and account email before contacting support.
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