Help Center

How to invite and manage team members

Invite teammates, choose their role and access, resend secure invitations, and manage accepted members.

Owners can invite teammates to work with cards and projects while keeping billing and account settings private.

Before you start

  • Confirm the teammate's exact sign-in email address.
  • Decide what they need to do and which resources they need to see.
  • For Selected projects or Selected cards, have at least one assignment ready.

Invite a teammate

  1. Open Teams.
  2. Create a team if needed, or choose Manage on a team under Teams I manage.
  3. Select Invite member.
  4. Enter the teammate's exact sign-in email address.
  5. Choose a role: Admin, Editor, or Viewer.
  6. Choose All resources, Selected projects, or Selected cards. Add the required assignments, then send the invitation.
Zapped team member form for Casey Nguyen with the Editor role and Selected projects access to Studio Profiles
Choose what the teammate can do, then choose which cards or projects they can see.

What the recipient does

  1. Sign in with the exact invited email address and review the invitation in Zapped.
  2. If Accept and open and Decline are available, the address is already verified and the recipient can respond immediately.
  3. If Verify email appears, select it, open the newest message, and choose Review secure invitation.
  4. After Invitation verified appears, return to Zapped and accept or decline.

Understand membership status

Invitation waiting

The membership is still pending.

Verify email

The recipient must prove the current account email before responding in Zapped.

Invitation verified

The secure link was checked for the signed-in recipient. This is a transition message, not a permanent membership status.

Accepted

The membership is active and the recipient can choose Open workspace.

Owner only areas

  • Open the member to change their role, scope, or assignments.
  • Removing an accepted member ends shared workspace access.
  • Billing, account preferences, API keys, purchases, team ownership, and member administration remain owner only.

If an invitation needs attention

  • The recipient can use Verify email in Zapped. Use Resend invite if the secure link is no longer current, then ask the recipient to use the newest message.
  • If the address is wrong, remove the pending invitation and create a new one for the correct address.
  • Owners and support cannot accept an invitation for another person.

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