Does the owner use a login?
No. You sign in with your own account and do not count as a member login. Each teammate you invite takes one.
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Team logins explained
How member logins are counted, what uses one, and what happens when your plan has fewer logins than your team.
Each Team and Business plan includes a number of member logins. A login is a place for a teammate who signs in to Zapped as Admin, Editor or Viewer. People who only have a card do not need one.
Use this guide when
An invitation will not go through, you are choosing a plan size, or a plan change says to remove members first.
Steps
- Open Teams and look at the members and invitations.
- Count each invited email once, and do not count yourself. A pending invitation counts, and a person in two of your teams counts once.
- Compare the count with your plan on the Plan page. Team 10 includes 10 member logins, and the numbers are in the team pricing guide.
- Remove or cancel what you do not need, or choose a bigger plan.
- The email address they use to sign in.
- Role sets what they can do.
- Access sets which cards they can reach.
Viewers use a login too. A pending invitation uses a login immediately. After acceptance, the member keeps using that login. Cancelling, declining or letting a pending invitation expire after 14 days releases it. You, the owner, do not use a member login.
When a plan change is held
A move to a plan with fewer logins than you use is held, counting open invitations. The Plan page says how many members to remove on the Teams page first. Expired invitations do not count, and a change that keeps the same plan is never held.
If a payment lapses, nobody loses their login at once. Zapped checks logins the next time you add someone, and old invitations over the limit can no longer be accepted.
Solo
Solo does not include team logins. You sign in as the owner and the plan covers one person.
Good ways to use this
- Cancel stale invitations so they do not hold a login.
- Count Viewers when you choose a plan size.
Common questions
Why can I invite someone already on another of my teams?
They already hold a login, so adding them again costs nothing.
If something looks wrong
- If an invitation is refused, you are at your limit. Remove an unused invitation or change plan.
- If the invite button says your plan does not include team places, you are on Solo.
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