Refund Policy

Last updated: November 7, 2026

This policy explains when you can get your money back from Zapped. It is part of our Terms of Service. All prices and refunds are in US dollars.

The short version

• 30 day money back on your plan. Ask within 30 days of your first payment for your plan and we refund that payment in full.
• 14 days after each yearly renewal. Ask within 14 days of a yearly renewal charge and we refund that renewal in full.
• Setup is refundable for 30 days, or until we start building. Sending your details does not end the refund window; it ends when our team starts building your setup.
• Free trials cost nothing. Cancel before your trial ends and you are not charged for the plan.
• Cancel any time from your Plan page. Your plan stays active until the end of the period you paid for.

1. Plans: 30 day money back

If Zapped is not right for you, ask within 30 days of your first payment for your plan and we refund that payment in full. No reason needed.

• The money back covers the first payment for a plan, and it applies once per customer. Later monthly charges are not covered; yearly renewals have their own window below.

What happens when we refund your plan. When we refund a plan payment in full, your plan ends right away and does not renew, and your paid features stop. Your cards and content stay saved, so you can choose a plan again later.

Yearly renewals. Before each yearly renewal we send you a reminder by email. If your yearly plan renews and you did not mean to keep it, ask within 14 days of the renewal charge and we refund that renewal in full. Your plan then ends right away and does not renew again.

Outside these windows plan payments are not refunded, but you can cancel at any time so your plan does not renew. Monthly plans stop at the end of the month you paid for and yearly plans at the end of the year you paid for. We do not refund the unused part of a month or a year, except as this policy says.

2. Free trials

Some plans start with a free trial with a card on file, for the length shown when you start it. Nothing is charged for the plan during the trial. Cancel before the trial ends and you pay nothing for the plan. If you do not cancel, your first charge is on the last day of the trial, and the 30 day money back above starts that day.

If you added a setup service when you started your trial, the setup was charged that day. Cancelling the trial does not refund setup by itself: ask us, and we refund it under section 3 if the window is still open.

3. Setup services

• Setup is refundable for 30 days, or until we start building. The 30 days run from the day you pay. Sending your details through the setup form does not end the refund window; it ends when our team starts building your setup. We email you when we start. From then on setup is not refundable.
• If 30 days pass without your details, the refund window closes, but you can still send your details and we build your setup within 12 months of your order. After 12 months without your details we may close the order. We email you reminders while we wait, and the order page shows the date the refund window closes.
• Once we have started, instead of a refund you get what your package includes, as shown on the order page.
• Yearly price. Setup is half off only when you buy it together with a yearly plan. If you paid the full setup price and choose a yearly plan later, the difference is not refunded. If you got setup at half price by switching to yearly during your trial and then move back to monthly, you keep your setup at the price you paid.
• Plan and setup are separate. Refunding or cancelling your plan does not refund a setup we have started. Refunding a setup does not change your plan.

4. How to ask for a refund

• Setup: open your setup order page (from the confirmation email or Your setup in the app) and press Ask for a refund while the refund window is open.
• Plan: on your Plan page, press Cancel subscription. Inside the 30 days you will see Ask for a full refund of your plan, which opens a message to our team. You do not need to finish cancelling to ask.
• Or message us from the help chat or the contact page, using the email address on your Zapped account. Tell us which plan or setup the request is for, and include your setup order number (it starts with ZO-) if you have it.

A request counts as on time if it reaches us inside the window, even if we answer later.

5. Timing

• We reply as soon as we can, usually within a few business days.
• Once approved, we promptly issue the refund through Stripe to the card or payment method you paid with. Your bank then decides how long it takes to show on your statement.
• We email you when the refund is issued, with the amount and what it means for your plan or setup.

6. What happens to your access

If we give a partial or goodwill refund, the email says whether your plan continues.

7. When we do not refund

• Payments outside the windows above, except where the law requires a refund.
• Accounts suspended or closed for serious breaches of our Terms, such as fraud, phishing, malware, gambling or adult services, except where the law requires a refund.
• A charge you are disputing with your bank. We handle it through the dispute instead. Please contact us first; a refund is usually faster than a dispute.

8. Your rights

This policy does not limit any refund rights you have under the law where you live.

9. Contact

Zapped Help chat: open it from the button at the bottom of any page, or click here Contact page: https://zapped.to/contact

This policy is governed by the same law as our Terms of Service.